Refund Policy

1. Security Deposit Refunds

A refundable security deposit is collected at the time of booking confirmation or at check-in, depending on the property. Deposit amounts by property category:

Standard Security Deposits

The security deposit is not part of your booking fee. It is held solely against damage to the property, its furnishings or equipment, or breach of House Rules during your stay.

Group Booking Deposits

Group Bookings (more than four guests who are not members of a single immediate family) attract an enhanced security deposit. The amount is determined at the time of booking based on the property, guest count, and nature of the gathering, and will be higher than the standard deposit for the same property. The final amount is confirmed in writing at the time of booking.

2. Refund Method

All security deposit refunds are processed exclusively via bank transfer.

Refunds are not issued via UPI, cash, or any other payment method, regardless of the original mode of payment used at the time of booking or check-in.

3. Refund Process

The refund process consists of four steps after checkout.

Step 1 — Damage Inspection

A damage inspection is conducted at or after checkout by a member of the Privy Stays property team. The inspection covers:

• · Verification of the property condition against the pre-arrival inventory and condition report.
• · Identification of any damage, missing items, or breaches of House Rules.
• · Photographic documentation of any noted damage.

Step 2 — Assessment & Notification

Once the damage assessment is finalised, the guest will be notified of the outcome:

• · No damage found: Full deposit confirmed for refund.
• · Partial damage found: Deduction amount and balance confirmed in writing, along with the damage assessment report.
• · Damage exceeding deposit: An itemised invoice with photographic evidence and service provider quotations will be shared, along with a timeline for settlement of the additional amount.

Step 3 — Bank Details

Once the assessment outcome is confirmed, the guest will be requested to share their bank account details:

• · Account holder name
• · Bank account number
• · IFSC code

Step 4 — Refund Initiation

The refund will be initiated within 5 to 7 working days from the date Privy Stays receives the guest's bank account details.

4. What Is Not Charged

Privy Stays does not charge for normal wear and tear arising from reasonable use of the property. The following are not deducted from the security deposit:

• · Minor marks or scuffs from everyday use.
• · Faded linen resulting from normal washing.
• · Expected use of consumables provided during the stay.

5. Properties Managed for Independent Owners

Some properties on privystays.com are managed by Privy Stays on behalf of independent property owners under a rental or revenue-share arrangement. In all such cases:

• · Privy Stays remains the guest's primary point of contact for all deposit and refund matters.
• · This Refund Policy applies uniformly across all properties listed on the Website, regardless of the underlying ownership arrangement.

6. Disputes

If you disagree with the damage assessment or the refund amount, you may raise a dispute with our Grievance Officer within 7 days of receiving the assessment report.

Contact: info@privystays.com Include: Photographs, supporting evidence, and your account of the matter. Response timeline: We will review and respond within 15 working days.

If the dispute remains unresolved, you may escalate to:

• · The National Consumer Helpline: 1800-11-4000 or consumerhelpline.gov.in.
• · The appropriate civil or consumer court with jurisdiction in Raigad / Mumbai, Maharashtra, India.

7. Governing Law

This policy is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at Alibag (Raigad District), Maharashtra, India.

Grievance Officer: Ankit Choudhary, Co-Founder and Sales Head Email: info@privystays.com Address: Privy Stays Private Limited, Sheth Arcade, Bypass Road, Alibag, Maharashtra, India Working Hours: 9:00 AM to 5:00 PM (IST), Monday to Saturday, excluding public holidays.

Effective Date: This policy is effective from the date of publication on privystays.com and may be updated from time to time. Please check this page periodically for changes.